Beyond fustrated - NO SERVICE

I am beyong LIVID! I have been trying to get our telkom landline fixed at home as well as the ADSL to no avail.<br> <br> Just today I have called 10210 and spent 3 hours holding - well first 20 minutes and then call was dropped, then another 30mins - which I gave up! And then the best part 45 minutes and after selecting all the RIGHT options - the sales department picks up and THEY CANNOT HELP ME! But were kind enough to transfer me to faults where I held on for the reminder of the time to eventually get the call disconnected.<br> <br> Our first fault was reported in October - tech came out but couldn't replace jack as they are not allowed to go into ceilings!!!! Then second time round reported *** - THEY NEVER FIXED IT BUT CLOSED IT AS FIXED! Then second time *** - still waiting for feedback?????<br> <br> I even have tried the online chat and NO ONE ANSWERS! I cannot accept this disgusting no care attitude by TELKOM - we paying for a service that we not using - I cannot even phone them from the home landline as the crackiling on the line is so bad I cannot hear a thing. Never mind that we don't have access to our ADSL which we pay for.<br> <br> PLEASE THIS IS NOT ON!