FG
Frank G

1 reviews | Active since Dec 2015

08 Dec 2015, 16:17

Beyond Frustration

My adsl line has been down since 19/11/15. I have phoned almost everyday to find out when it will be repaired. The fiirst commitment date to repair the line was the 26/11. The second commitment date was then given as the 3/12. It is now the 8/12 and more smoke is coming out of my ears. Today, I have already made 2 calls to telkom with just more frustration being added. <br> <br> Coincidentally I had a service call from Telkom wanting to ask me questions about there service. I told her about my service problem and she hung up on me. Disgusting!!!<br> <br> I have also reported this to Icasa. Don't hold much hope but will try anything at this stage

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Replies (1)
Telkom
Telkom's reply08 Dec 2015, 18:00
Official
Hello fgoutier,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM176145.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,