Beyond frustrating

I have been trying to contact Telkom for over a week now because I have transferred the ownership of a telephone line, ADSL line and ADSL data package into my name, but I need to have an ADSL username and password generated to use the ADSL data service.<br> <br> I have spent at least 2-3 hours of my life waiting on the phone for someone to pick up when dialling 10210, only to be cut off every time without speaking to anyone.<br> <br> Today I resorted to using their website's online chat support option. After waiting with the chat window open for about an hour I got through to someone who couldn't help me and said they would transfer me to Sales, only to be cut off again. I persisted and waited over 2 hours to get the next online chat response. After typing a few messages to the agent and asking if they were there and receiving my messages, they typed: \Due to no response I am forced to close the chat window". Clearly neither of these systems are working. It is so infuriating to waste so much time just trying to get to speak to someone about a simple request. If anyone from Telkom is reading this"