BEYOND FRUSTRATED

Please, can this be escalated to the Telkom Senior Manager.

I upgraded my Telkom ADSL to Fibre (SMS confirmation received on 14th Jan).

21 January 2019: Vuma installed line and router 22 January 2019: SMS received – Account suspended due to credit limit ( ********** 64) I called Telkom helpline to be told this was an error on their side. 24 January 2019: Suspension resolved ( ********** 7) Call log resolved ( ********** 8) - but still no internet! 11 February 2019: I called Telkom as still not able to access the internet ( ********** 7) Within 2 minutes of the call, SMS received to say case resolved; still no internet. 12 February 2019: SMS received – Account suspended due to credit limit ( ********** 64) - AGAIN! 13 February 2019: Called Telkom reference: ********** 4 Called Telkom reference: ********** 7 14 February 2019: Called Telkom reference log: ********** 1 Call log ********** 1 is resolved - but still no internet 15 February 2019: Fault logged: ********** 5 - still no internet 18 February 2019: Telkom called to say Technician will be out within 1-5 business days 22 February 2019: Technician not arrived, still no internet; Complaint logged (AGAIN) online to Telkom chat and telephonically to call centre. Complaint uploaded to HelloPeter and Twitter 3 calls received from Telkom 021 ********** ; One of these calls was from a woman who informed me that this is not a Technical issue and that my account is suspended. When I told her that was in error (AGAIN), she said that was not her concern and put the phone down in my ear! 2 calls received from Telkom 012 ********** : According to this gentleman, my account is not suspended??? I need to stress that I have spent literally HOURS trying to get my internet access resolved – to no avail. I still do not have internet access.

Who can help me get access to the internet for which I am being charged?