Beyond Frustrated!

On 24 April 2018 my dad requested his Wi-Fi and Telkom line to be moved to another town. He was told that it could take 7 to 21 working days. We impatiently waited for the 21 working days to pass, and still paid the account even though we were not using the service. After the 21 days had passed I made three separate phone calls to them querying this, each time (when I could actually get through to a consultant) I was given some excuse about the order never being completed, then that the service had to be downgraded first etc. and each time I was assured the request would be escalated. Still nothing. On 7 June 2018 we were done paying almost R1000 for a service we were not receiving so we decided to send a cancellation form. I have sent this form repeatedly and have received no response. I am beyond disappointed with the terrible after sales service provided by Telkom. Getting an upgrade or purchasing a product is quick and easy. But try get after sales help from them and you get nowhere. We will not be paying for my dads internet, maybe that is the only way to get Telkom's attention.