1 reviews | Active since May 2017

19 Feb 2018, 13:12

Beyond fed up

Hi Since end August 2017 we moved to a new location where telkom service was not in range . Before we moved I emailed telkom telking them to suspend my service because I did mot know if we would have coverage for my new location and they said its not possible.

Then after 2 months of still paying the bill even though I didnt recieve any service. I kept on emailing them telling them they cant charge me for a service that I didnt not receive as it is how contrats work ... I pay the give me a service. Thus making their contract nul and void.

Still I have not recieved any feed back or even a call . And are still being billed. Since August 2017. Calling to cancel is not enough and doesnot help.

I will never in my life recommend any telkom service to anyone!

0
Replies (2)
Telkom
Telkom's reply19 Mar 2018, 11:23
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

's update19 Mar 2018, 18:48
Reviewer Update
Hi Tumelo. Name : Tiana Engelbrecht Id:*** The last suport number that was logged: *** Kind Regards Tiana