BEYOND DISTGUSTED!!!!!telkom's lack of professionalism and understanding of customer care and problem solving!!!!!

<p>good day </p> <p>besides having alot of down time and not being able to fully enjoy the service i was paying for over the 11 months due to telkom faults and errors , it started when i wanted to put my internet on hold for a bit but keep my land line active as i use it. we were getting alot of calls from random people asking for their friends and family. we then came to realise that the gentleman that lives a few houses away had our line. on the 1 November 2016, we had submitted the forms for "TEMPORARY CANCELLATION" of my adsl internet service but keep my telephone line which was clearly stated on my reason for submission of the form!!! i have dealt with so many people, i will either get sent to the wrong department or someone would have to come and "TRY" and take over from the first person that was clueless. i received a call from telkom asking why i was cancelling ? i had made it clear to the gentleman that i only wanted the internet temporarily disconnected and that i will need my land line , he then asked me when would i like it to be effective from so i said 15 November 2016, he strongly advised me that if i dont use the service they will credit me what they need to for the amount of days it was inactive. i had turned my modem off from the 8 Novemeber 2016 as we were under the impression they had put it on hold sooner than the 15th as there was no internet service available, we were unable to do anything internet related. this has been an ongoing battle with telkom incompitant staff!!! we want this resolved promptly without excuses all the time!!!!! i want to know what is going to be done about this complaint and when will i get feed back with regards to my line having no connection and when i will receive my credit for the full payment of November even though i shut my modem down from the 8 November and did not use it !!! i would also like to have feed back on how much they will credit me from the time they had the fault with my crossline. i have never missed a payment for the 11 months i have been with telkom. i have also calculated how much minimum i have contributed to telkom over the last 11 months which amounts to 6454.00 ZAR . i have been loyal to telkom and would appreciate if they do not waste any more of my time and resolve this immediatly. i have many friends and family that are with telkom and are full of doubt of the service offered !!! come on telkom up your game we are in 2016!!!</p> <p> </p> <p>very dissapointed loyal customer!!!</p>