Beyond disgusted with Telkom

A 1 star rating is still too good for Telkom and their appalling service. We moved over to Fibre-line around the middle of April, we are yet to get a day of decent internet. I cannot even tell you how many calls and visits to the store we have made, our problem gets logged and the following day we receive an sms stating problem resolved - no phone call, no technician no anything in actual fact. The store staff are great they log the issue and try and help where they can but whoever must follow through with the issue just fails completely. No internet connection is a common message on every device in the household. I am alone most the day and even then there is poor internet connection so we cannot even say it's due to too many devices being connected. My daughter has just started working from home now and cannot complete her work due to this. A Technician contacted my daughter once and was not very helpful at all, did not even say he would come out and have a look or send someone else - much easier to just shrug his shoulders and say there is no guarantee on wi-fi. We are living in 2021 where every device is connect to wifi!!! We are fed up, as in beyond fed up. To top it off, the account is in total shambles as well, double charged and never been resolved the following month the account is again all wrong. Is this what you call service? We logged a cancelation in store on Wednesday 16 June we are still waiting for that call, need I say more. I went in yesterday to say they can now come and collect everything and told them that nobody had called in connection with the cancelation. I am beyond disgusted with Telkom's service.