Beyond Disappointing

Telkom – Two Weeks Since Installation and Still No Internet | No Assistance Despite Multiple Fault References

I am extremely disappointed with the service I am receiving from Telkom.

I recently moved into a brand-new apartment in Emberton estate complex where Telkom is the only available service provider. A technician came to install my internet almost two weeks ago, yet I still do not have any connection.

Since then, all I keep receiving are repeated SMS messages saying: “Dear customer, your fault ref number is ***3”, which is the same as 336ANK171125. Despite these fault references, there has been zero progress and no assistance from Telkom.

This situation is extremely frustrating because I sometimes work from home, and I also study in the evenings. Not having internet for this long has disrupted both my work and my studies. This is my first time dealing with Telkom, and unfortunately, the experience has been nothing short of disappointing.

It is unacceptable that after installation, I am left without service, without updates, and without a resolution.

I urgently need Telkom to take ownership of this issue and restore my internet connection as soon as possible.