Beyond any level of Poor Service received

The level of poor service received has gone beyond any depth describable. *** - in summary has been escalated multiple times over the past four weeks, whereby specialists in the field have been allocated to resolve...still nothing? Usually when a customer is advised an issue has been escalated a feeling of resolve is in the air and someone will be handling the situation as top priority? NO...not in this case, 4 weeks down the line and left with empty escalations and no priority to resolve my internet line fault. After multiple follow ups on my own accord and requests for updates, a message is received a technician was dispatched Friday 13-04-18 @ 9am. Really? no one called, came to my premises, requested to test lines. A call is received at 7:25 14-04-18 on the home line from a technician Sahlile advising he may not be able to gain access to the 'box' due to it being weekend? Really? was this not to be accessed on Friday 13-04-18 morning, when there would be access available? My patience has run out and SOMEONE in Telkom needs to get hold of the technician requesting access to the said 'box' and RESOLVE this issue TODAY. An update throughout the fault repair today is expected, we have the means of communication by sms or phone call. I eagerly await your call.