Beyond a sad story of bad service

<p>I have tried to get hold of an email address or a direct number to someone that can help but to no avail so now it must go public </p> <p> </p> <p>Attached is the letter of all the drama I am going through with Telkom</p> <p> </p> <p>To whom it may concern</p> <p>There are a few problems I would like to address concerning all three my contracts and would ultimately like to cancel all my contracts as of immediate effect.</p> <p>So to start off with the first contract (my eldest sons) was taken out in April 2015 and it was agreed that the contract would be R310/m, everything was all good and well until April 2016 when there was a bill of an extra +-R68, I then went in to query this and I was told then that it was an open line contract and had a limit of R500, when I asked them how was the contract limited for 12 months straight, the consultant then told me that in December the limits where lifted to R500. Firstly that was never explained when I signed and no notification was given to me about the lifts of the limits! And who gives anyone the right to change the limit that was set! So we set the limit to R1 and paid that extra balance due with no hesitation.</p> <p>I then upgraded my own contract in May to the P8 Lite deal agreed at R249/m, with this came a R100 all networks airtime, R100 Telkom to Telkom and R100 for landline calls, the consultant then explained to that I could the convert the R100 for landline calls to all networks and I was pleased by this and left the shop. When I got the airtime I tried doing as she explained and it couldn’t, I then called the customer care and they explained that you can’t do this; I was given false information and was livid, but none the less I paid my dues.</p> <p>So in June 2016 I upgraded my sons contract to the same deal knowing all the facts after a struggle it was approved (it was not approved immediately due to a credit request) but in the end it was approved and I signed the paper left the shop and my son was very happy with this deal, at the end of June I saw there was a small amount extra that went off but I did not pay much attention to it until I saw on my July statement that there was an extra amount of +R500 that was going off on my next debit. To my shock I called customer care once again to enquire about this, I was then told that my son has run a bill for calls, I was furious and asked how the contract could go over the limit? - then she explained that both my sons as well as my own contracts are open line with a mandatory limit of R500! I immediately asked her to change to the lowest it could which was R1.</p> <p>I went straight to Telkom that same day with my other son that works for another cell phone company, and confronted the consultant that did our upgrades about this and she honestly and I quote said “I forgot to explain that the contacts are open lined with a limit of R500 and that she would put in an inquiry stating that she forgot to tell use”. Now there has been 3 times that false information has been given out and it is breach of contract. I phoned customer care yesterday (24/8/2016) there was no note or sign of any inquiry done on my contracts! My eldest son went in to Telkom store and asked for a direct email address to send this letter or a direct number - he was told there is no email address but gave a landline number for Head Office – just to find out it is customer service – so I have wasted my minutes on cell phone phoning the landline when I could’ve dialed 180. Why is there no email address available? Why is there no head office number? Why is nothing getting done on my inquiry? Just the fact that my sons upgrade was put on hold for credit inquiry but its ok to put a R500 limit on 3 contracts without my knowledge is acceptable???? I am so deeply disappointed, I bragged by my work colleagues about Telkom’s great service and the fact that I have had no hassles – well now I don’t have one problem I have had 3 – it is sad. I feel very unhappy and unsafe having all my details at your disposal, please cancel all my contracts and refund me all the times the contracts went of the agreed amounts. I will never recommend you to anyone ever if this is the service you give!!!!!</p> <p>Regards</p> <p>*************</p>