Beware you paying consultant to do nothing

What is going on .......... Line suspended due to an Telkom Error. Billing cannot reconnect because it is an automated system - requested payment. Made payment via the online payment portal for "realtime restoration" and guess what 48 hours later line still suspended. Even after confirmation received from Telkom that payment was received and finalized. We as customers pay for staff member to do nothing because that is the response you get from the customer care / billing and technical. Sorry mum the system is automated and we can't do anything from our side we have to wait for the system to integrate and update. Send several people emails made over 2 dozen phone calls and still no response or service. Not even talking about the other matter I am having with Telkom whereby I have to wait for 2 months for a business ADSL line to be installed - we going into the 3rd month now.