BEWARE!!! Telkom takes 26 payments (24 month contract)

In July 2019 I entered into a 24 month cellphone contract with Telkom. I do not want to upgrade yet because I am still happy with my phone so I expected the device subscription fee to fall away and then to just continue paying for the voice/data bundle premium. That is how the bills are split btw. They ended up billing me 26 device subscription fees in total before it eventually fell away. I discussed this in store and with head office telephonically to no avail. I am owed 2x R399 (device only) which they refuse to credit without any justification. Telkom customers should beware that they have charged me 26 premiums instead of just 24. I urge you to reconcile your own accounts and to not just trust their system blindly. I have all the invoices as proof that reflects 26 device fees for anyone to verify, besides Hellopeter inspects all claims before posting it online.