RR
Russel R

1 reviews | Active since Dec 2009

22 Sept 2015, 10:37

BEWARE TELKOM LTE-A SERVICE

I decided to change to LTE service rather than have an ADSL line that was doen for weeks at a time. Unfortunately this was a partial resolution.<br> I app**** onine and was promptly called by Nokwanda Myeza (NN) . She made sure all was delivered.<br> When i complained of speed issues (confirmed in an LTE-A area) and asked where the aerials where as there were 2 aerial ports , she stated i do not need them ?<br> I spoke to other people who have this same service and they recivd a sepearte box with aerial???<br> I sent Nokwanda Myeza (NN) multiple mails all went unanswered until one time got a out of office mail. I called 10213 and was sent to 081180, probelm is i spoke to Zamanque and asked for a reference number for the call , she stated they do not give and i can use ger name. She said she will get supervisor to call me , yea sure! a week laetr still no call. I tried calling her again and no one knew who she was and said i must call 10213 again!!!<br> TELKOM YOU ARE BORDERING ON INCOMPETANT SERVICE!!! YOU SELL AND ONCE YOU HVE CONTRACT YOU DO NOT GIVE A DAMN!!!<br> <br> So i site today with slow speeds paying for service i dont get

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Replies (1)
Telkom
Telkom's reply22 Sept 2015, 11:47
Official
Hello russelr,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM148071

Regards
Luleka
Telkom Social Media Team