RT
Ray T
1 reviews | Active since Oct 2015
19 Sept 2017, 16:03
Beware!! Telkom keeps taking money from my bank account despite numerous cancellation requests
Despite sending three cancellation requests since June (we are now in September), Telkom keeps on deducting money from my bank account for so called "services rendered". Apparently they can't process the cancellation request due to a sizeable backlog! And in the meantime they use this a justification to keeping on deducting money from my bank account. The call centre staff promised to rectify the issue, but it's been weeks and I am still waiting. Needless to say, this has been a terrible experience and I would urge anybody considering signing up for a Telkom product to reconsider.
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Ray T's updateReviewer Update
19 May 2018, 12:32For what is worth - Launa from Telkom never did any follow up work despite the response above. Telkom's supposed responses here are all for show. I am still struggling the issue, 10 months later. Ashley Goodwin (manager in Telkom's billings department) keeps on promising to assist, but then never does.
RT
Ray T's update19 May 2018, 12:32
Reviewer Update
For what is worth - Launa from Telkom never did any follow up work despite the response above. Telkom's supposed responses here are all for show. I am still struggling the issue, 10 months later. Ashley Goodwin (manager in Telkom's billings department) keeps on promising to assist, but then never does.