BEWARE TELKOM - HIDDEN CHARGES & TERRIBLE SERVICE

I have had an absolute nightmare dealing with Telkom Mobile in the last 3 weeks! Last month my contract amount was R99 as my device had been paid up & when I received my invoice for this month it was all of a sudden over R900! On this account there is a recurring 5Gig Data Bundle which I never agreed to pay for nor did I sign for it. When I took out my contract the 5 gig data was included in the contract price, but now all of a sudden I'm being charged for something I never asked for. I queried this numerous times & after a week of emailing back & forth someone called me & told me that they would have a case opened to have this charge removed from my account. That was 2 weeks ago! When querying it today to see what the resolution is I was told it was resolved & someone from \back office\" would contact me with feedback, I responded asking when they would contact me & then I was rudely told that I am the one who is supposed to contact them for the feedback which is what I did in the first place! They also are unable to send me a revised invoice to confirm that it has in fact been resolved. I will definitely not continue to be one of their customers if this how badly I am treated."