LJ
Lena J

1 reviews | Active since Jan 2015

28 Feb 2016, 13:13

Beware \promotional upgrade\" offer from Telkom Int"

On Friday morning 26 Jan 2016 a chap from Telkom phoned me at 11.33 from Telkom *** to offer me a promotional upgrade on my ADSL line speed (from 2mb to 4mb), and an increase in monthly cap (from 10gb to 20gb per month), at a promotional increase of R49 extra per month. I asked him to phone me back in the afternoon as I first wanted to discuss it with my wife. I did not write down his name.<br> We are pensioners and decided to accept the offer if he should phone back. But after lunch I had a call from a lady at 13.36, also on the same number, who ran through the whole offer, but this time at an additional monthly cost of R139. When I told her about the first Telkom caller offering the upgrade at R49 extra she wanted to know his name, and stuck to her quote of R139 extra. Again I neglected to write down her name.<br> Telkom, you have both these calls recorded, and I would like assurance from you that you will honour the first quote from your male sales agent. <br> Mr. RR Jacobs, Tel. ***, Telkom account no. ***

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Replies (1)
Telkom
Telkom's reply28 Feb 2016, 17:32
Official
Hello LenaJ,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.



Your reference number is SM206268

Regards
Telkom Social Media Team