RB
Ryan B

1 reviews | Active since Aug 2019

28 Aug 2020, 15:01

BEWARE OF TELKOMS EVENT USAGE BILLING ON YOUR BILL

After looking at my bill i see a charge for something called "event billing usage"

I always saw this but never really bothered thinking it was some charges I made on my Telkom bill so I decided to google it and the below review came up

"Please note that Telkom mobile has subscribed me for a "even billing usage" for a company called "Smart Cell Techsts;Win" , which they cannot identify when and how I subscribed to this R225 per month, from March 2018 which amounted to R1575. I have asked Telkom mobile to cancel these subscriptions on multiple occasion, to no avail. The answer that I receive on every occasions is that they cannot identify how and when I confirmed this activation. I really need Telkom to advise soonest on the maladministration from their side, as this has impacted my pocket negatively, and I would like to have a full refund on the amounts that I have paid, or compensated in any way possible. I think this is very ridiculous, as Telkom cannot help me resolve this issue. Furthermore to my investigation, it was established that Telkom is associated with "Smart Call Techsts;Win" which leads me to believe that both Telkom and Smart Cell Techsts;Win are working together to deduct monies form individual clients."

What I would love to know is what is this charge? When have I subscribed to it? Where is the call recording? I have never signed up to this and if I do not receive feedback regarding this I will be taking this to a telecoms ombud to get their attention to you guys for blatantly robbing customers. R139 a month for something that I have never heard of? My number is Zero Six One Four Six One Six Two Two Four. I would love a response from you guys regarding this and also to which idiot from your company signed me up for this service. Since I have NEVER agreed to it I would very much appreciate a full refund for every single month that I was subscribed to this nonsense service. Don't tell me to call you guys because no one ever gets through. Not even your own stores want to call you guys because of the pathetic response times.

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