BEWARE OF TELKOM THEY ARE STRONG ARMING LOYAL CLIENTS

Letter I wrote to their Escalation Centre

I am exceedingly unhappy with Telkom bulldozing their customers, to accept their fibre option which I do not want!!!!

As soon as you switched off my regular telephones yesterday I rushed into Telkom Fourways to return the phone and beg for help – they insisted that there was nothing they could do.

WHO CAN DO SOMETHING??????????????

Please reinstate my copper line at *** as I already have both a VoIP line and a mobile phone so another single unit sim phone is frankly useless to us. I have a 94 year old mother with hearing aids and the cell signal makes it impossible for her to hear me. I tried today and had to speak to her care giver since the interference on her hearing aids made communication impossible.

Should you not be able to help I will be forced to cancel both my Telkom accounts since they have now become a liability and I will be warning people on social media and radio stations of the strong arm tactics used by the telesales people who are not interested in hearing our issues.

Please respond within 24 hours so that I can proceed with whatever is necessary.

You have made it impossible for my family to communicate with an old lady who lives by the phone waiting for morning chat.

Yours sincerely Barbara Frankel

Please note that the previous message had not yet been acknowledged by the company that is supposed to pride themselves in customer service (REALLY)!!!!!

From: Barbara Frankel <***> Sent: 29 October 2019 17:02 To: '***' <***> Subject: Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TEL ***

I have been trying to sort out this mess since February, when one of your very pushy sales staff insisted that I accept your fibre line option.

I know for a fact that you do not have any residential fibre lines in Plettenberg Bay!!!

She immediately cut off my telephone line in favour of a pay as you go telephone that she had delivered.

I have since been paying line rental for 9 months. I have not used your pay as you go as if that is the only route available I do not need Telkom – I can just use my existing mobile telephone.

I would like to have my landline reinstated immediately as I have just had a major ******* and I would like the comfort of having my landline as a back up.

Please contact me as soon as possible as I can no longer hold on for hours on end to speak to a human being and not a recording.

Sincerely Barbara Frankel

After sending this letter I received the following response on the first email

Good day

Thank you for your email query.

Kindly note your service is active on a smart voice plan. If your service is still not active , then please provide us with the ICCID number that appears at the back of the sim card.

Regards TelkomSA (Orashnee)