Beware of Telkom Mobile Round 2

On 3 July I posted a complaint regarding my Telkom Mobile upgrade from ADSL to LTE and the fact that I was misled by the rep who called - he told me (I asked) my ADSL line would be cancelled automatically, and instead I was billed for both for 3 months. I have also had other queries and nobody has been able to help. After the posting I was contacted by Didi Guma. She also posted a reply, saying that my data usage has been sent to me (no, it hasn't), and that my ADSL refund query has been referred to Accounts (silence for more than a month now).<br> ALSO - I need to use the LTE SIM in my router for the call to the customer support centre to be free (since one often waits for 15 minutes). (a) It doesn't fit in a smartphone - which, by the way, many people use nowadays. (b) How can I sort out computer queries if the SIM is in my phone? <br> ALSO - I want to monitor data leaking. I can't register to access data usage online because a PIN is sent to the LTE SIM card only. Same problem. Also, if I remove the SIM to put it in a phone (if I had a non-smartphone), I will lose access to the site? Once again, the customer support centre is completely uninterested in trying to sort out my problems.