AZ
Anita Z

1 reviews | Active since Jan 2012

03 Jul 2015, 10:37

Beware of Telkom Mobile

In October last year I switched from Telkom ADSL to LTE, in reponse to a call by a Telkom Mobile rep.<br> He confirmed (I asked):<br> - My ADSL contract will be cancelled automatically when I switch over<br> - I will see no difference with regards to data, etc, except that the service will be a lot more reliable and faster.<br> After about six weeks I realised I was still being billed for ADSL. Landline (ADSL) referred me to Mobile, Mobile referred me to Landline - despite my protestations that I need one Telkom person to sort this out. I must have made about 15 calls. After several calls to Mobile supervisor (Musi?), he said Thembi (?) would sort it out. She put me through to Landline accounts (!), who said they couldn't help me, I must speak to Mobile

0
Replies (1)
Telkom
Telkom's reply03 Jul 2015, 13:33
Official
Hello Anita van Zyl,

Thank you for taking our call.

Please note your ADSL refund query has been escalated to our accounts team for further assistance.

We have also sent you your LTE usage report for June as requested.

Ref SM122817

Regards,
Didi Guma
***
081 180