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aaliya Y

1 reviews | Active since May 2010

06 Feb 2015, 14:42

Beware of telkom

I had taken out a contract at the 8ta store in Pavillion in Dec 2013. It was a data deal. Tried using it but the reception was very bad and could hardly use it. Then i found out that there is no coverage in my area and when I took out the contract I asked the sales person and he said there is coverage. When I contacted the customer service center , they sent out a techician to come out to my place and he found that there was no coverage in my area. So he sent the report to them and I called them again and made arrangements for them to cancel the contract. They cancelled the contract only in December 2014 after about 4 months of going back and forth with them. Now I recieved an invoice for R1700.00 saying that i need to pay this because of early cancellation. I would like someone with some kind of authority in telkom to call me urgently as this is now frustrating. Firstly they sell me a contract that they are not supposed to and I had to pay a full years subcription for nothing as I could not use the data at home. I await a response from someone who knows what they are doing asap or I will be handing this matter over to my lawyer and also will be contacting the National consumer act

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Replies (1)
Telkom
Telkom's reply09 Feb 2015, 10:52
Official
Hello aaliya,

We apologize for the inconvenience caused.

We assure you that an investigation into the incident is currently underway.

Your social media reference number SM86869.

Regards,
WilliamLetwaba
Social Media Team