Beware of false advertising & *********** staff

The company that is always so sorry but never fixes anything. Consumers always comes last. I upgraded to an iPhone 12 and was supposed to get free Apple TV & the option to add Apple headphones to my subscription as advertised. At Telkom Mobile N1 City the *********** sales person advise that he is not aware of any headphones, I can contact Telkom sales regarding this. it is now a month later, nobody can assist me regarding the headphones & no Apple TV subscription....we as the clients always forget or did not or should've done something, it is never Telkom's fault and all they do is apologise they can never sort it out.