BEWARE - DO NOT change from one internet service to another with Telkom, especially if they call you to take up a "better offer"

BEWARE of changing from one internet service to another with Telkom, especially if they call you to take up a "better offer" - only to find you will have both services forever!!!

In early 2017, I changed from WiMax to Telkom Mobile on a telephonic special initiated by Telkom. I was assured the old WiMax will be cancelled - NEVER happened!

Two years later and numerous attempts to sort the monthly account for WiMax, i keep getting an increasing bill every month I have filled in cancellation forms, been into Telkom at Mall Of Africa, Mall@Reds and still no cancellation. I even have dispute numbers! Ironically with my monthly bill i receive a weekly report on the usage on the WiMax device - been ZERO since 2017 - the device no longer exists!! About a year ago i spoke telephonically to a lady who assured me the issue has been resolved - sure! HOW DO I GET THIS RESOLVED!! I again sent an email yesterday to *** with every single detail required to sort this (17 attachments of bills, statements and email conversations) and what did i get this morning?? I return email saying my cancellation form is empty, and i need to complete and send through with a new call to be logged - unbelievable!

There have been disputes lodged – cancellation documents sent around but NO resolution

Please contact me on *** or *** to resolve urgently

In the event that I am unable to resolve this once and for all, I will be forced to proceed on social media. It cannot be that it takes years to resolve. I have ZERO usage and NO WiMax unit but I still get accounts??????