Better the devil you know. Try porting to Telkom, are in for a rough ride

I recently settled my account with my previous service provider, in the hope of moving to greener (or bluer in this case) pastures. I regret it so much right now. So apparently it took a week to approve, although they will tell you it is 72 hours (lies), I waited, finally got approved but upon receiving my device, apparently my porting was put on hold...why they do not know. They asked me to give them 24hrs then my number will be ported, it has been 4 days and counting now. Also, when you open a new contract in the middle of the month, it will be billed pro-rated in the following month, so because telkom does not carry over the remaining balance of your data. I am basically paying 4 days worth of data that I am not even using.

No one calls to update you or check on you, no courtesy call nothing. You are just left in the dark waiting. The customer service is so poor that when you ask for the store's number they refer you to the customer care line. You call the customer care service (at your own expense of-cause) and they are completely clueless, it is like they are working for two completely different companies.

I regret my decision to settle with my old service provider and move to telkom. DO NOT MAKE THE SAME MISTAKE I DID, YOU WILL SURELY REGRET IT. I have already changed my friends' minds about telkom. I will make it my duty to spread the gospel to whoever I met. Poor poor lethargic and inefficient and inconsiderate and clearly clueless service with an empty pride. Honestly I am frustrated with Telkom but more-so, I am disappointed.