Better service will result in having more users

Good day

Today is my 3rd day of having my Huawei Router B525 and my sim is still not activated and everything just feels frustrating. I've tried phoning 10213 and 081 180- and have been using my vodacom number to get thru to the Help line only to find out I'm wasting my time and money and I've never been helped in total almost 35 minutes I've used of my own money and time.?

Also note! I have picked up my own parcel (This Router) from Courier It's depo as it was suppose to have been delivered to my office but nothing happened, all I've been receiving was sms's statimg I was going to receive my parcel between 8am and 5pm on the 12th nothing came about, I then followed up with Courier It and they told me it was scheduled for delivery on Monday the 15th October 2018, Monday came at 16:20 I phoned the courier again and the lady informed me she's not sure why it wasn't delivered I then arranged with her for pick up instead of waiting another day.

Who do I phone or contact, maybe someone can contact me here's my number ********** .

I'm trying to support your brand but I'm slowly starting to loose interest, if this is my 1st 3days what will the rest of the 24months be like??

Can someone or anyone assit please.