Best Service ever received

Good day,<br> <br> After waiting for almost more than a month for Telkom technicians to sort out my ADSL connection which normally takes a maximum of 5 days I finally went to ask for a manager to complain about the delay. The manager Mr Mnchunu at the Telkom shop in Durban 320 West street took charge of my complaint with patience try by all means to assist me. He couldn't help at that point since a technician needed to come check my line physically but when Mr Mnchunu gave me hisdirect line and personal cell number I had a little bit of hope because Telkom call center makes you wait a minimum of 1hour before answering if you lucky. <br> <br> My Mnchunu assisted me after office hours when I called and also on weekends without so much a word of complaint. I was very impressed with his service and after a week it was finally sorted and he gave me a courtesy call after wards, which left me speechless and greatful of his service even during the trying times they're facing with the pending retrenchmentrestructure and I hope all the other employees could go the extra mile as Mr Mnchunu.