Best of luck moving your fibre connection address with Telkom

On the 1st June 2019 i moved to another house about 3 kilometers away in the same area, on the 4th June 2019 i requested a Telkom rep at the Telkom office in Table Bay Mall to lodge a relocation order for my connection as it is impossible to try and do it online. Uptill today the 3rd July they have not made any attempts to connect my fibre or give me a answer as to when i will have wifi connection again. I phoned Telkom head office several times at a very high cost and each department just passes the buck, after 14 working days Head office sales department told me it is a internal problemand it will be rectified before 21 working days, after 21 working days they said the problem is at the store where i requested the relocation connection. When i made contact with the online rep at the store, he very abrubtly wrote back that the store has nothing to do with it and that Telkom head office sales are to resolve the problem. After several calls on Friday head office sales then apparently logged a call to their back office, i found out yesterday that they never logged the call, they then told me a back office manager will phone me by Thursday. For the first time in more than one month a very nice lady (Sales lady) phoned me later yesterday to explain that the rep at the Table Bay Mall never completed the relocation order, it actually took them a month to find out where the problem was. Needless to say i went to the Table Bay store to complain and the supervisor at the store told me very clearly that i should drop my attitude before she lodges a new relocation order, which buy the way will then take another 14 to 21 working days to connect if nothing goes wrong. I requested to cancell my 24 month contract at the store as the lady said i could hoping that it will be the end of it, today i phoned head office to make sure that there is a cancellation order on my line and they told me that the store can not cancell a contract, it has to be done online, BACK TO SQUARE ONE, no wifi for 5 weeks and not any closer to a resolution, cant cancell, cant get a answer as to the connection date but promptly received my BILL of R805 for the month.