BEST CUSTOMER SERVICE

My 24th month contract date was coming up and I called Telkom to cancel as I did not want to be on a month to month. Upon contacting Telkom, I was disappointed to hear that a customer needs to go online to cancel. Anyways, that didn't work out. I took the liberty of contacting the call center where I was assisted and was asked to send through the screenshot of the error online. The consultant by the name of Muntu Howard Sogobile assisted me. After I sent through the emails he PROMISED to contact me back as he needed to escalate my cancellation. 2 days before the end date, I contacted Telkom again but could not get through to Muntu. Not knowing that he was doing everything in his power to ensure that my contract/request went through.

I am delighted as he even took the liberty to call me and advise that the contract has now been cancelled. Such GOOD CUSTOMER service is what Telkom needs to move forward, dedicated stuff who go the extra mile to ensure that customers are happy. Thank you Muntu Howard Sogobile for all that you have done. I hope TELKOM knows that they have an amazing employee in you. Keep up the good work for others in the future.