Bent Phone received from store.

Hi,<br> <br> I am very unhappy at the level of service i have received from Telkom. i took out a contract phone on the 12th of December 2015. upon receiving the device in store, the device seemed fine however upon closer inspection the device was was slightly bent on the right hand side of device. i wouldn't have known about this however this was brought to my attention by the person installing the screen protector that my phone is bent. sure enough thinking that my phone has a 1 year warranty, i took it back to the store to have it fixed, as lets be honest, why the hell would i be damaging or bending a phone that is less then a month old. to my shock, i was told that i must pay R188 For the repair of the phone. i find that to be very confusing. i spoke to an advisor in the web chat team Caroline Nkuna, who was ADAMANT that this charge is because i caused damage to the phone! which is utter *******! i escalated the matter further to her team leader, Rodney Lebogang Leso, who was as helpful as my 10 month old son(sarcasm if you don't get it...he was useless). here is what i want...i will not pay this R188 as this phone is still under warranty and most importantly, I DID NOT DAMAGE IT!