Below the barrel costumer service.

1. The Self-Service App never works. It always gives the same error message “we are currently encountering a problem retrieving your info. Please try again in a few minutes.”

2. When you take the liberty to go in store and enquire about your existing account you wish to settle, they can’t help you. YOU have to call their accounts department for this information, alternatively, the service agent logs a call-back request on your behalf and sets an expectation that you will receive a callback.

3. Either one of the two happens, they NEVER call, or they just buzz your phone to ring once, or the other end of the line is jut dead silence.

All this in an attempt to settle an existing contract. Your service is disgusting, from the store, down right to your self-service app.