Below Par Service

I recently inquired on Telkoms website regarding getting a fixed line with ADSL for R5990.00 PM.

I received a call from a agent later on to help me process my order. while on the call she asked me a few questions and then eventually said thank you and i will hear from telkom regarding installation etc. A few days went by and I received sms stating that my order had been placed and i will be getting a call from a technician to come do installation alsong with log. A few days later I then received another message stating that I cannot get the services that I ordered due to poor infrastructure in my area and was offered alternatives. I went into a telkom store to get one of the alternatives only to be told that my application was declined? So my questions is how was my application approved the first time around and then now declined? Surely if i was approved the first time and was not able to be provided the service by telkom then I should be given the alternative option with no questions asked seeing that i was approved the first time round? I am highly annoyed by this and I require internet service rather urgently so I require someone to look into this and get me what i need as in yesterday!