Below non existent service

The best informed decision would be not using Telkom. Our internet went off on the 23rd December. Technician only came on the 8th Jan for 5 minutes and left, said it was a faulty cable and assigned it to 3rd party contractors. The cable was replaced on the 7th and they said Telkom would be here that afternoon to connect the wires, and I'm still waiting as of writing this (19 Jan). 4 needle sized wires and nobody has bothered to contact me or come sort it out!!