Being sent from pillar to post about replacement of faulty device

<p>I hope to be able to get some help this time around.</p> <p> </p> <p>On Sunday I app**** for a Huawei P8 Lite under the Free Me 1GB contract at the Telkom Shop at Kolonnade Mall in Pretoria. I got the device right away. Upon connection at home I realised that the nano sim card wasnt being read by the device. So I took the device back to the shop on Monday and so it was booked in for out of box failure since the nano sim card slot was not reading any nano sim card.</p> <p> </p> <p>After 2 weeks (end of August) I made a follow up with Telkom and I was given the number of the Ingram Micro Repair Centre in Centurion were they had sent the phone. I called Ingram Micro and was told that the device had passed the OBF test and was supposed to be given a new device by the Telkom Store and they even gave me an RMA number which they wrre saying they had credited the Telkom Store so that it can give me a new phone. I went there several times and they say the Repair Centre is supposed to send me a new phone (via the Telkom Shop). The Repair Centre says they do not send new phones but they credit the shop (Telkom Shop) as per the RMA number.</p> <p> </p> <p>Even before I wrote this review (19 Sept) I spoke to Pindile from the Ingram Micro who just repeated the same message that Telkom need to give me a new phone since they were credited by Ingram. And yesterday (18 Sept) I was at Telkom and was told the same message that Ingram should send a new phone.</p> <p> </p> <p>So I do not know here what is what. Telkom refers me to the Repair Centre and the Repair Centre refers me to Telkom. Meanwhile debit orders go through yet I do not have the phone that I am paying for. Please honour your obligation and supply me with the phone that I am paying for.</p> <p> </p> <p>Disappointed.</p> <p>Tichatonga Gonah</p> <p> </p> <p> </p>