Being ****** by Telkom

TO ALL: DISGRUNTLED CLIENTS OF telkom: My name is Randy Bharath.i live in .i have become a statistic just like you. last year , October/November my contract with Telkom ended, however I did not do the nessersary cancellation,as my kids and I were dealt the worst blow ever.i lost my wife , and we were to trying to cope with that more than anything else .however ,+- 2weeks ago .I walked into the Pheonix plaza Telkom branch ,and whilst standing in line.i was approached by a consultant named Calvin(not sure if spelling is correct,but that's his correct name) he asked if he could assist,and I explained to him that I was in to do the nessersary cancellation.he asked if I had my SA id. Which I handed to him and he took it to a room at the rear of the store.a few minutes later he returns advising me that all's been taken care of and that a consultant from their head office will contact me shortly . "SURPRISINGLY."a consultant did phone.before I continue.let me tell u guys why I'm so surprised.one of my buddies has been trying to close his account with Telkom .need I continue.and here I am .the luckiest guy on earth.i mean ,the service.i was wondering why my friend was complaining.until..... I explained to the consultant that I was terminating that contract because I found a much better service provider.i asked him why should I pay R263.00 .........and wait for it ????he said that I don't have to pay anything.all happy about this I proceeded to my bank and asked them to put a stop on Telkom debits.last week I received a rude message from Telkom telling me that if I don't pay.they were going to list me on credit beuro and debt collectors.bear in mind I have never been listed in my life.(so Telkom wants to dance), remember I paid a fee to standard Bank to avoid all debits from Telkom , however 25/01/2019.telkom debits my account.when I went into the bank today to enquire how this happened .the banking consultant told me that they just have to change the?refferences .like amounts,and debit dates , and it goes through.Mmmmm?????none the less.i left the bank ,not putting any stops because I did not want to be listed.not afraid of Telkom,but don't need this F#CKIN **** RITE NOW.back to were I was.i went back into Telkom yesterday.lord n behold.OFFLINE.i requested to speak to the manager.however the staff continuously offered to help.as thow they did not want me to talk to the manager.i insisted,and was advised that he just stepped out.actually he walked right past me ,left the store,n then I get told ,he left.n the oddasity of the consultant.(oh.that was the manager). irrespective.i waited.when he returned.i explained my concerns.told him that I spoke to Calvin,he then calls Calvin in.calvin asks if I went through the process.i asked Calvin why wasn't I advised about this process when he first assisted me.dumbfounded.he said it's regulations.i asked him why should I phone when he already did all of that.and not forgetting I already got a call from their consultant from HEAD OFFICE.i also told him that before any telephonic conversation.99% of companies always advises their clients that their conversations are recorded for quality and security purposes.and insisted that they get a hold of that recording immediately.they said they cannot,and if I did want it.it will cost me.i said I don't care what it cost,because that was the only conversation that clearly states that I am not liable for payment.calvin gets a phone.gives it to me, doesn't advise me about which prompt to use . there I am on da phone.listening to the prompts ,not sure which one to use because no where on that call was there a prompt for that feature.frustrated. I hung up and told the manager to call me when their system is back ONLINE.he assured me that he would call me back by yesterday afternoon, alternatively,no later than today.OBVIOUS.nothing.today I went into the store.asked for the manager.and was told that he is to busy.again I'm now handed over to.......Calvin ,who in turn told me that just how he told me that I would be charged pro rata.theres nothing that can be done.normally.i would throw a fit ,but enough is enough.i politely tapped his hand and told him not to worry about it.i will sort it out...NOW!!!!after that long debacle.whos had enough.i Know I am.please contact me on ********** 913 we always complain.but do we ever do anything about it.contact me.i have a nice surprise for these"PROFESSIONALS"