Being ****** by telkom

Hi All,

I signed a contract with Telkom on the 20th of January 2018. The deal included 10 gb data per month for the first 3 months. i immediately noticed that the 10gb data was not loaded. I went back to the store the next day and logged a complaint. i was told it will be resolved in the next few days. Today is the 19th of February and nothing has been resolved yet. Numerous calls to customer service just reaches dead ends. All they can do is send an e-mail to technical department and thats it. there is nothing further they can do. You cannot even speak to anyone in the technical department. You also cant speak to a manager i have tried countless times already. Further to this, I made the mistake of taking a data contract that was offered to me over the phone a few days after signing my phone contract. I was offered a deal on a router which gives you 5gb per month plus 10bg nite-surfer data. In addition a 100gb data once-off valid for 12 months. Guess what, i didn't receive the 100gb either. The lady in the call centre now says that it is not part of the deal!!!!!!!!!!!!. I have been conned into taking the contract by being offered certain benefits and now i dont get it!!!!!. What a bunch of con artists. how do i get the recording of that phone conversation when they offered me this deal??!!!.