being ****** by Telkom

<p>on the 26 July i bought 1GB of data and minutes later the data was depleted without being used. i then called telkom and they advised that i switch of backround data and ensure that no apps are running behind and i did all that witha consultant. i then purchased 100MG of data and still the same thing happened. i called Telkom again and they had confirmed that they can see that data is loaded and it doesnt show on their system as to which apps have depleated the data. the agent i got went through my device with me again to restrict backround data again and i bought 50MG of data again on the same day and the same story happened. i called telkom again and they looged a report to their technical department and gave the ref number ********** 1 and they had advised that it takes 72 working hours (3 working days) for the technical department to give feedback . </p> <p> </p> <p>I then called on the 01 August 2017 and spoke to a lady by the name of Palesa Mortar who firstly told me that the 72 working hours is actually 9 days that i have to wait and i requested to speak to the manager which she didnt call for me instead she sent me a spread sheet that shows that my data was loaded yet not used.</p> <p> </p> <p>all i want is for Telkom to fix their system and re-emburse me my data as i had to change sim cards and they are call centre agent always have something different to say even if i provide them with the same ref number everytime i call and it seems as if there is never a floor manager at the call centre whenever one wants to sperak to a manager.</p>