CP
Candice P

1 reviews | Active since Sept 2017

24 Jun 2020, 15:30

Being **********

I have been a telkom customer for 3 years, I currently have 3 contracts I have never had any issues so far but recently I am unhappy with the current situation. I recently upgraded to a contract for wifi data we previously had 40 gb day and 40 gb night. There were 3 of us using the data and it was not lasting so within last year I upgraded to 60gb day and 60 night. This month with only 2 of us using the data it is finished. I called telkom explaining that I do not agree with this the response was that I have 33gb night data so the consultant response was that the normal data was being used after 12 and that I should have switched my router on and off. I honestly believe that I am being ********** somewhere and the consultant just put me through to the operator which I could not get and solution to. I have recommended to telkom to many people but if this is the service I will not anymore. I am also going to cancel my current contracts unless they resolve this with immediate effect

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