1 reviews | Active since Mar 2011
BEING ********** BY A BUNCH OF *******
Good afternoon, I currently have a 2 year contract for a Samsung Galaxy Tab with Telkom.<br> This contract was taken up on the 27/03/2014 with the Telkom branch in Chatsworth.<br> Upon first receiving the device in 2014, I had the device for barely a week and I experienced issues with the device switching off intermittently.<br> I took the device back to the Chatsworth branch and the device was replaced with a new unit a few days later.<br> Over the last 3 months I have been experiencing a problem with the device where the device loses battery power and switches off. I had booked the device into the Telkom Chatsworth Store. A month had passed with no feedback from Telkom. When I called in to ask for feedback, I was a day later presented with a Quote for a bill for R2146.74. for a NEW LCD and BATTERY. This device was still under Warranty when handed in and there was NOTHING wrong with the LCD. The device was in perfect condition(Device was checked in by Telkom staff) with no scratches as it had been in a case since purchase date. The staff at Telkom said that I they will contact the repairer and get back to me.<br> IT\S BEEN ANOTHER MONTH AND NOTHING! <br> THIS IS NOT ACCEPTABLE TELKOM!"
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
