BEING ********** AND **** TO

I NEED HELP!!! I WAS **********LY OFFERED AN OPTION TO UPGRADE MY 60 GB WIFI LINE TO SOME OR OTHER UNLIMITED OPTION. DURING SO CALLED TAPED CONVERSATIONS I ASKED NUMEROUS TIMES WHETHER THIS WAS IN FACT ALLOWED AS I WAS TOLD BY THE SALES PERSON AT TELKOM THAT I COULD NOT DO SO UNTIL MY 2 YEAR CONTRACT WAS UP. I WAS ASSURED NUMEROUS TIMES TOO THAT THEY WILL BE CANCELLING MY OLD LINE AND UPGRADING IT FOR ME. THAT I NEED TO DO NOTHING, THEY WILL SEE TO IT ALL. I ALSO TOLD THEM THAT I WOULD BE CHANGING HOUSE IN A MONTHS TIME AND THEY SAID THAT IS NO PROBLEM THAT THEY WILL UPGRADE IT TO FIBER FOR ME ONCE I HAVE MOVED. WELL WHEN I REALISED THAT I WAS IN FACT GETTING 2 BILLS, I STARTED PHONING TELKOM ACCOUNTS AND CUSTOMER SERVICES NUMBERS AND WAS TOLD EMPHATICALLY BY A LADY THAT THIS WAS A ********** TRANSACTION AS TELKOM DOES NOT ALLOW THIS. I PHONED MONTHLY AND WERE PROMISED MONTH AFTER MONTH THAT IT WAS SORTED OUT, THAT THERE WERE VARIOUS NOTES REGARDING MY QUERIES ON THE ACCOUNT AND THAT I MUST IGNORE IT AND REVERSE ANY PAYMENTS IF THEY DO IN FACT GO OFF MY BANKING ACCOUNT. ALL THESE CALLS WOULD HAVE BEEN RECORDED TOO. NOW FOR THE 2ND TIME I HAVE GOT THREATENING MESSAGES FROM NUDEBT TELLING ME THAT JUDGEMENT WILL BE TAKEN AGAINST ME IF I DONT PAY IMMEDIATELY. LAST MONTH WHEN SOMEONE CALLED ME FROM NEDEBT, SHE TOLD ME TO MAIL HER COPIES OF ALL THE DETAILS AND SHE WILL SORT IT OUT WITH TELKOM IMMEDIATELY. ON TRYING TO GET HOLD OF THEIR QUERY DEPARTMENT AGAIN AFTER TODAYS THREATENING MESSAGE, IT JUST TELLS ME THE MESSAGE BOXES ARE FULL AND MY MESSAGE CANNOT BE SAVED, THATS AFTER TELLING ME TO LEAVE A MESSAGE. NO ONE FROM TELKOM BOTHERS TO RESPOND TO ANY OF MY EMAILS. NOR DO NEDEBT. IF NONE OF THE CONCERNED DEPARTMENTS KNOW HOW TO HELP ME SORT IT OUT, CAN YOU TELKOM ADVISE ME ON WHO CAN AND ASK THEM TO CALL, REPLY TO MY MAIL AND ALSO SEND ME NAMES AND NUMBERS OF THE CORRECT PEOPLE TO CONTACT. ENOUGH IS ENOUGH PS: THE LINE BELONGS TO SOMEONE ELSE, THE ACCOUNT IS IN MY PREVIOUS NAME, AND THE ADDRESS IS SOMEWHERE I STAYED 6 YEARS AGO. SOMETHING VERY FISHY HERE!