1 reviews | Active since Mar 2017

13 Mar 2017, 16:44

Being **********

<p>Good day,</p> <p>I would just like to know. Can Telkom mobile put a limit on your contact when you have told them you only want to pay a certain amount. I have upgraded my contract with them in December. The package was suppose to cost me only R199 per month. Last month February, I received a bill of almost R900. When I contacted them they told me I must speak to the department that deals with upgrades. I was on the line for almost an hour with no success. This month I yet received another Bill that is not what it is suppose to be. I contacted them again through there app. A consultant than helped me. Just to discover that they also ****** me with my Telkom to Telkom minutes. So disgusted with Telkom</p>

0
Replies (2)
Telkom
Telkom's reply14 Mar 2017, 08:53
Official

Hello lucille-du-plessis-1

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply15 Mar 2017, 14:46
Official

Good day,

Thank you for making contact with us.

Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.

Your reference number: ***3

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,