1 reviews | Active since Dec 2015
being **********
Hi!My name is Lebohang Ngcobo. I have a contract with telkom since march 2014 for 2 phones n i was payin R650 so i received a call durin Nov 2014 for a promotion 4 a sony xperia with a sim that had benefits 4 only R100 which i took n so ever since i was payin dat R100 but 4 de past 3 months ive been charged an extra R500 n when i enquired, i was told that my sim was given a spend limit of R500 which is something i never requested nor did i grant the permission 4 that 2 happen,n 4 these past 3 months ive spoken 2 6 consultants even de manager n i even went 2 telkom 2 request 4 cancellation 4 that spend limit n i was told that it has been removed but it wasnt removed n now i have 2 pay another extra R169 for calls that i was told took place on 16 n 17 Nov, which i find difficult 2 understand that how can i mke calls on less den 48 hrs n end up resultin 2 R169,so my issue is the fact that i was never told about them giving me a spnd limit n who gave them the amount of R500 cos clearly it wasnt me and they failing 2 answer my question or 2 let me speak 2 the person who decided 2 give me the spnd limit cos if its something that is goin 2 cost me,it wouldve been nice 4 dem 2 call me
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: SM181846
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: SM181846
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
