Being punished for Telkom Admin Issues

I recently ordered Telkom Fibre and had the router delivered 28/10/2020. I was smsed and advised that I would be billed pro-rata as from that specific date. I called Telkom last week I was advised that I needed a TIN number. I was advised this morning when calling 10213 that the address on file does not match their records and that I need to go into a Telkom store. Now please find the logic in this, the router was delivered to the exact address I provided Telkom with upon application and it is the adddress for which the fibre will be used. How is it even possible for the address to be different, when I have only one address for mailing and residential and I have not loaded any other addresses?!?!?! Clearly something went wrong in the processing and admin side of things with Telkom, and that was made clear when I called 10210 Thursday evening and spoke with Nonzuzo that the only reason for the delay was a hold up on the admin end, I am working 12 hour shifts, 7 days a week.. when am I supposed to go to a Telkom Store???? I specifically advised the Telkom Consultant who initially called me for the contract that this fibre line was needed for work, I even spoke with the couriers and stressed the urgency of this line!! Now I need to be inconvenienced for Telkoms processing errors.... thats not fair. I need this rectified and the line to be sorted ASAP!