Being overcharged

On the 16th april 2015 my line got suspended. After 5 calls and 5hours I paid an overdue Amount of R1100.50 according to them.<br> <br> Line got unsuspended after another 6 calls.<br> <br> Then I went to investigate my statement why there is an overdue just to find that my payment was wrongfully debited instead of credited to my account.<br> <br> so they actual owe me money. Then logged a case and 16 days later still no response. MADE AN EXTRA 30 CALLS TO FOLLOW UP....<br> <br> Received statement today where thevdt order my account on 16th for 1100 plus 1100 i paid cash to unsuspend.<br> <br> Rediculous since they havent refunded me the 609x 2 for error on billing.. then suspend account without reason... struggling to get it unsuspend just to find out i paid twice for their mistakes. 35 calls and numorous hours later still unresolved. But no im not allowed to cancel ect. <br> <br> Telkom will have to challange me on court anbout this matter since not only is it a breach of contract and a breach of cpa laws is also poor service delivery and im considering lodging a civil case against them as well...<br> <br>