1 reviews | Active since Oct 2017
I was contacted by Mondo who called on behalf of Telkom mobile regarding the sim package . The agent didn't disclose that im binded for 24months on the sim package of R149 on top up ,as I wanted to cancel the contract it was only then that I found out I will be billed R522.10 and the contract is for 24 months. I don't have the network coverage where I live and I don't even use the sim card but to my surprise this month im going to be billed an amount of R722 which I feel is unfair on my side. I would never ever recommend their contract to anyone ,the rates are cheaper but the everything is **** cause im stuck with this contract that has forever increasing rates
Hi TsholoBontle300410,
Thank you for making contact with us.
Please be assured that we have sent your query to the Collections Team for further assistance with the rejection fee, note that you will be liable if you miss payment going forward, they will be in contact with you.
Your reference number: ***5
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi TsholoBontle300410,
Thank you for making contact with us.
Please be assured that we have sent your query to the Collections Team for further assistance with the rejection fee, note that you will be liable if you miss payment going forward, they will be in contact with you.
Your reference number: ***5
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
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