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logan.young logan.young

1 reviews | Active since May 2016

16 May 2016, 17:19

Being **** to and my account wasn't cancelled

<p>In February, I downloaded and filled in, and submitted a cancellation request for my services as I was instructed to do by Telkom staff. I needed to cut expenses so had no option but to cancel the service. EVERY email that I sent to *** was deleted without being read so I went to twitter and asked them there to cancel my service. In April, I was led to believe that the service had finally (after 2 months) been cancelled.</p> <p> </p> <p>Turns out I'd been **** to since I received an email from Telkom with an account for May, due by June 3rd.</p> <p> </p> <p>I am sick to death of being **** to by these people and I refuse to pay any charges after February when my service was supposed to be cancelled.</p> <p> </p> <p>I want the contact information for Telkom's JHB Regional Manager and I want my service cancelled ASAP. If I do not receive feedback from Telkom on either of these demands, I will be lodging a complaint against Telkom with the National Consumer Council.</p>

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Replies (2)
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logan.young logan.young's update17 May 2016, 09:03
Reviewer Update
I will be submitting my complaint to the NCC at 4pm today should I receive no assistance from Telkom on this matter before then.
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logan.young logan.young's update19 May 2016, 08:46
Reviewer Update
I have now sent my complaint to the National Consumer Council. Yesterday when I called Telkom (I really dislike having to chase them up to do their jobs) I was informed that my service was actually cancelled on April 19th, 2 months and 19 days after I had originally requested cancellation. Additionally, the account has accrued charges for the service over that time and it is for that reason that I have gone ahead and lodged the complaint. To Telkom's credit, the lady I spoke to, Sithokozisile, did file a dispute regarding these additional charges on my behalf so now I wait and hope that the dispute will actually be taken seriously and actioned as my cancellation request was not.