Being Interrogate whilst trying to Pay Your Accoun

Hi,<br> <br> i went to pay my account this morning and surprisingly got interrogated for not bringing my account statement:<br> last month on the 09 February 2015 at 06:41 i paid my Account ( person responsible-Lugulwana, Doreen) using ONLY my Telephone number and was assistant within minutes my account was paid no problem. today however the lady the payment desk asks me (interrogatively):<br> hER: WHERE IS YOUR STATEMENT?<br> mE: I HAVE IT ON MY INBOX, I GET IT VIA EMAIL<br> hER: WHY DID YOU NOT BRING IT WITH YOU?<br> mE :CAN I NOT USE MY PHONE NUMBER AS I USED IT BEFORE AND HAD NO ISSUES?<br> hER: NO YOU MUST HAVE YOUR STATEMENT WITH, IT MAKES THINGS EASIER( FOR WHOM I WONDERED)<br> mE: HOW LONG HAS IT BEEN LIKE SO, WHERE I NEED MY STATEMENT TO PAY?<br> hER: SINCE WHENEVER.<br> mE: BUT I HAVE PAID BEFORE LIKE THIS AND THERE WAS NO ISSUE, I DON'T UNDERSTAND?<br> hER: GIVE ME YOU PHONE NUMBER?<br> <br> 1. COULD YOU TELL WHO MUST IT BE EASIER ON TO MAKE A PAYMENT EXACTLY?<br> 2.WHY COULDN'T SHE INFORM OF THIS\NEW"CHANGE AND THEN MOVE ON EASY WITHOUT IRRITATING ME?<br> 3.AFTER ALL OF THAT ONLY TO ASK FOR MY NUMBER AS IF NOTHING JUST HAPPENED?<br> 4. HOW COME YOU GUYS PRIDE YOURSELVES ON YOUR SERVICE BUT YOUR PEOPLE SEEM INADEQUATELY TO PROVIDE IT. <br> """