Being Ignored and No Feedback

Item: Telkom
Rating: 1
Author: Christie V

<p>I have been waiting for feedback regarding my compensation for Telkom's mistake. Your staff at the Richards Bay store told me I will be compensated and nothing has happened. I have been in contact with your Facebook team about this since December, and they have now decided to ignore me. I have been in contact with your Hello Peter team, and have gotten no answer.</p>

Helpful (0)

Replies (2)

Telkom's replyOfficial

13 Mar 2017, 11:00

Hello Civil87

Your query has been escalated to our mobile team for urgent assistance.

Regards

Noleen

Telkom Social Media Team.

Best regards,

Telkom's reply13 Mar 2017, 11:00

Official

Hello Civil87

Your query has been escalated to our mobile team for urgent assistance.

Regards

Noleen

Telkom Social Media Team.

Best regards,

Christie V's updateReviewer Update

13 Mar 2017, 12:39

Noleen

Please tell your mobile team to check the reference number correctly. I am not asking about the debit order. I am asking about my COMPENSATION.

WHAT WILL MY COMPENSATION BE FOR TELKOM'S MISTAKE.

I want a reply that will tell me how you will reimburse me for your mistake.

Christie V's update13 Mar 2017, 12:39

Reviewer Update

Noleen

Please tell your mobile team to check the reference number correctly. I am not asking about the debit order. I am asking about my COMPENSATION.

WHAT WILL MY COMPENSATION BE FOR TELKOM'S MISTAKE.

I want a reply that will tell me how you will reimburse me for your mistake.