Being held ransom by Telkom
I have been trying to cancel a business #landine for the past 8 months! I am still paying every month that for a service I have no access to. I have emailed, phoned and visited Telkom branches but I am still in the same situation I was in 8 months this ago. What kind of customer service is this? Telkom is holding me ransom! I expect to be reimbursed for a facility that is no longer in use yet I am forced to pay for.
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Replies (1)'s updateReviewer Update
01 Apr 2018, 08:26Good day,
I was under the impression that this was already being seen to. This is the message I received on Facebook on March 19 2018:
"Hi Deidre, kindly note we have received your email to cancel ********** 421 your cancellation order has been issued the order number for the cancellation is ********** 78A. ^Lebo"
I have not received any communication stating that this has been resolved.
Deidre
's update01 Apr 2018, 08:26
Reviewer Update
Good day,
I was under the impression that this was already being seen to. This is the message I received on Facebook on March 19 2018:
"Hi Deidre, kindly note we have received your email to cancel ********** 421 your cancellation order has been issued the order number for the cancellation is ********** 78A. ^Lebo"
I have not received any communication stating that this has been resolved.
Deidre