Being Held Ransom by an *********** Telkom

<p>I have a month-to-month contract with Telkom (on the Landline Number ********** ). I have been trying to get a response from Telkom for a month now. </p> <p> </p> <p>In trying to cancel the contract, I first visited my nearest Telkom store. </p> <p>I was advised to complete a Cancellation Form for Residential Land Line Customers, which I did.</p> <p> </p> <p>The first notice of cancellation was submitted to Telkom on 30 March 2017 along with my ID, completed and signed cancellation form and all supporting documentation.</p> <p><br /> I received a confirmation reply via email from Telkom on 30 March that the notice has been received and that a Consultant would contact me to finalise the cancellation.</p> <p><br /> On 13 April 2017 I called your Residential Help Line and spoke to Nontobeko from your Residential Billing Department – call was made at 08h50 – she confirmed that I must follow up with you once more and send the cancellation again.</p> <p><br /> The second notice of cancellation was submitted on 13 April 2017.</p> <p><br /> Once again, I received a confirmation email reply from Telkom on 13 April that the notice has been received.</p> <p><br /> I also submitted, along with my cancellation document, proof of payment for my March and April 2017 bills that I have received.</p> <p> </p> <p>To date, I am still waiting on a call or reply. </p> <p> </p> <p>I have sent 100+ Facebook Messages, Emails, Called (and kept on being transferred back and forth with no one willing to resolve this matter).</p> <p> </p> <p>I once again visited a Telkom store and they bluntly said they could not assist me.</p> <p> </p> <p>Now, I keep on getting a bill, that I need to pay monthly for a service I do not use.</p> <p> </p> <p>I am being held ransom … TELKOM DOES NOT WANT TO CALL ME AND CANCEL MY CONTRACT!!!</p> <p> </p> <p>Your most URGENT reply and confirmation of cancellation of my month-to-month contract with NO MORE FURTHER INVOICES ISSUED is eagerly awaited.</p> <p> </p> <p>Thank you,</p> <p> </p> <p>Dr. Thommie Burger</p> <p> </p> <p> </p>